Peak industry body Live Performance Australia warns Australian audiences against purchasing tickets from unauthorised ticket sellers.
A prominent on-line seller engaging in this practice is
In addition to paying highly inflated prices, consumers buying tickets from unauthorised ticket sellers risk the tickets not arriving, having their tickets cancelled at the Venue, or not getting the seats they ordered.
Producers, Promoters and Venues authorise certain ticket agencies and distributors as official authorised sellers.
These Producers, Presenters and Venues reserve the right to cancel tickets from unauthorised ticket sellers, and will continue to do so in an effort to eradicate unauthorised ticket selling, or ‘ticket scalping’. The Live Performance Australia Code of Practice for the Ticketing of Live Entertainment Events in Australia supports Producers, Promoters and Venues in taking this action.
The Code can be accessed at: www.liveperformance.com.au
There is no right to refund if your ticket is cancelled.
Consumers buying tickets should:
- Check whether the seller is authorised by the organiser to resell tickets. Contact the event organiser or venue, or visit the official event website to find out who the authorised sellers are.
- Check whether tickets are still available from the event organiser (ie. producer, promoter and/or venue) or authorised sellers before buying from other suppliers.
- Be aware that, if you do buy tickets from an unauthorised seller, tickets may not be genuine or may be cancelled by the event organiser.
- Check tickets carefully and read the Terms and Conditions.
Ticketfinders.com.au ARE NOT authorised to sell tickets for the following organisations, venues or events:
If you have had a negative experience with Ticketfinders.com.au, or any other unauthorised re-seller we would like to hear your story.
Please contact Live Performance Australia on (03) 9614 1111, or firstname.lastname@example.org
Live Performance Australia represents 374 member organisations nationally including producers, promoters, venues, performing arts companies, festivals, ticketing companies and production companies working across all live performance genres - contemporary music, musical theatre, classical music, theatre, comedy, dance, opera, circus and physical theatre.